INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Will I receive the same product that I see in the picture?
Yes, you will receive the same product that you see in the picture on Infusion LLC's website. They source their products from AliExpress and ensure that the items delivered match the images displayed online.
Where can I view my sales receipt?
You can view your sales receipt in your Infusion LLC account. All necessary information regarding your purchase, including the receipt, will be accessible through your account.
How can I return an item?
To return an item, you can contact Infusion LLC's customer service team. They will guide you through the return process and provide you with the necessary instructions and information to initiate the return.
Will you restock items indicated as “out of stock?”
Yes, Infusion LLC will restock items that are indicated as "out of stock." They regularly update their inventory and strive to ensure availability for their customers.
Where can I ship my order?
Infusion LLC ships orders to the USA with free shipping charges. You can provide your shipping address during the checkout process, and they will deliver your order to the specified location within the USA.
How do I track the status of my order?
You can track the status of your order by logging into your Infusion LLC account. Once logged in, you can navigate to the order tracking section, where you will find real-time updates on the status of your order, including shipping and delivery information. Additionally, you will receive email notifications regarding the status of your order, including tracking information once your order has been shipped.
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